At Coastal Blinds Studio, we respect your privacy and are committed to protecting your personal information.

 

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, www.coastalblindsstudio.com.au ("Site"), request a quote, purchase products or services, or otherwise interact with us.

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By using our Site, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect personal information including:

• Your name, email address, phone number, and residential or business address.

• Information you provide when requesting a quote, booking a consultation, making an enquiry, or placing an order.

• Payment and transaction information processed through secure third-party payment providers.

• Communications between you and Coastal Blinds Studio, including emails, phone calls, and online messages.

• Technical information such as IP address, browser type, device information, pages visited, referring websites, and usage data collected through cookies and analytics tools.
   

2. How We Collect Information

We may collect information:

• Directly from you when you complete forms, request quotes, make purchases, or contact us.

• Automatically through cookies, analytics tools, and website technologies when you browse our Site.

• From third-party advertising, marketing, and social media platforms where you interact with our business.

• From publicly available sources where permitted by law.
   

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and provide customer support.

• Prepare quotes and provide products or services.

• Process payments and manage transactions.

• Schedule consultations, installations, deliveries, or service appointments.

• Improve our website, products, and customer experience.

• Send marketing communications, promotions, and updates where permitted by law.

• Detect, prevent, and investigate fraud, security incidents, or unlawful activity.

• Comply with legal and regulatory obligations.
   

4. Marketing Communications

Where permitted by law, we may send you promotional information about our products, services, special offers, or updates.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our communications or by contacting us directly.
 

5. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your information to:

• Service providers who assist with website hosting, analytics, customer relationship management, marketing, payment processing, or business operations.

• Contractors, suppliers, installers, and delivery providers involved in fulfilling your order or service request.

• Professional advisers, including accountants, insurers, auditors, or legal advisers.

• Government agencies, regulators, courts, or law enforcement authorities where required or authorised by law.

• Prospective purchasers or successors in connection with a business sale, merger, acquisition, or restructuring.
   

6. Overseas Disclosure

Some of our third-party service providers may store or process personal information outside Australia.

By providing your personal information, you acknowledge that your information may be transferred, stored, or processed in countries that may have privacy laws different from those in Australia.
 

7. Cookies and Analytics

Our Site may use cookies, pixels, and similar technologies to:

• Improve website functionality and performance.

• Understand how visitors use our Site.

• Measure advertising effectiveness.

• Remember user preferences and settings.

You may choose to disable cookies through your browser settings; however, some features of the Site may not function correctly.
 

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of electronic transmission or storage is completely secure. To the maximum extent permitted by law, we do not guarantee the security of information transmitted through the internet and accept no liability for unauthorised access beyond our reasonable control.
 

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, maintain business records, and enforce our agreements.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
 

10. Access and Correction

You may request access to the personal information we hold about you and request corrections if that information is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below.
 

11. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those external websites. We encourage you to review their privacy policies before providing personal information.
 

12. Children's Privacy

Our Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
 

13. Privacy Complaints

If you believe we have mishandled your personal information or breached applicable privacy laws, please contact us in writing using the details below.

We will investigate your complaint and respond within a reasonable timeframe.
 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon publication unless otherwise stated.
 

15. Contact Us

Coastal Blinds Studio

Email: info@coastalblindsstudio.com.au

Phone: 07 5221 5858

Website: www.coastalblindsstudio.com.au

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If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us.